3CX Communications System comes in three editions: Standard, Professional and Enterprise. The following charts display the features you get with each edition broken down feature type.*
Self-Managed Platform Compatibility
| Standard | Professional | Enterprise | |
|---|---|---|---|
| On-Premise: Windows, Linux, Raspberry |
✓ | ✓ | ✓ |
| Private Cloud: Azure, Google, Amazon |
✓ | ✓ | ✓ |
Core Phone System Features
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Extensions | Unlimited | Unlimited | Unlimited |
| Choose your own SIP Trunk |
✓ | ✓ | ✓ |
| Paging/PA and intercom announcements |
✓ | ✓ | ✓ |
| Call parking/pickup | ✓ | ✓ | ✓ |
| Busy Lamp Field (BLF) | ✓ | ✓ | ✓ |
| Real-time system status | ✓ | ✓ | ✓ |
| Integrated SBC for offsite phones |
✓ | ✓ | ✓ |
| Voicemail | ✓ | ✓ | ✓ |
| Easy backup/restore | ✓ | ✓ | ✓ |
| VMware, Hyper-V, KVM virtualization |
✓ | ✓ | ✓ |
| Voicemail transcription | ✓ | ✓ | |
| Custom FQDN | ✓ | ✓ | |
| Custom SMTP server | ✓ | ✓ |
Office Productivity Features
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Apps: Windows, web client, Android, iOS |
✓ | ✓ | ✓ |
| Auto-attendant, digital receptionist |
✓ | ✓ | ✓ |
| Integrated fax server | ✓ | ✓ | ✓ |
| IP phone provisioning in network/cloud |
✓ | ✓ | ✓ |
| IP phone auto-provisioning | ✓ | ✓ | ✓ |
| Phone directory | ✓ | ✓ | ✓ |
| Headset integration | ✓ | ✓ | ✓ |
| Microsoft 365 integration | ✓ | ✓ | |
| CRM integration | ✓ | ✓ | |
| Hotel PBX | ✓ | ✓ |
Video Conferencing
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Participants (per 3CX instance) |
Up to 25 | Up to 100 | Up to 250 |
| Polls | ✓ | ✓ | ✓ |
| PDF sharing | ✓ | ✓ | ✓ |
| Screen sharing | ✓ | ✓ | ✓ |
| Remote assistance | ✓ | ✓ | ✓ |
| Whiteboard | ✓ | ✓ | ✓ |
| Video conference dial-in | ✓ | ✓ |
Call/Contact Center Features
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Live chat | ✓ | ✓ | ✓ |
| Facebook messaging | ✓ | ✓ | ✓ |
| Call logging | ✓ | ✓ | ✓ |
| Click2Call, Click2Meet | ✓ | ✓ | ✓ |
| SMS | ✓ | ✓ | |
| CRM integration | ✓ | ✓ | |
| Escalate chat to call | ✓ | ✓ | |
| Call queues | ✓ | ✓ | |
| Call/chat reporting | ✓ | ✓ | |
| Call recording | ✓ | ✓ | |
| Real-time statistics, monitoring |
✓ | ✓ | |
| SLA alerting | ✓ | ✓ | |
| Switchboard | ✓ | ✓ | |
| Wallboard | ✓ | ✓ | |
| Callback | ✓ | ✓ | |
| Barge in, listen in, whisper |
✓ | ✓ |
Enterprise Features
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Call flow designer | ✓ | ✓ | |
| Hot desking | ✓ | ✓ | |
| Scheduled restore | ✓ | ✓ | |
| Connect remote offices (bridges) |
✓ | ✓ | |
| Microsoft Teams integration | ✓ | ||
| Skill-based routing | ✓ | ||
| Built-in failover | ✓ | ||
| Start/stop call recording rights |
✓ | ||
| Custom IP phone logo | ✓ | ||
| Standby license | ✓ |
* Information current as of December 2021. Consult manufacturer’s website for the latest information.