![Tier 3 Product Phone Support Tier 3 Product Phone Support](https://cdn11.bigcommerce.com/s-u3uxlvxq3h/images/stencil/400x400/products/8313/44213/TECH-SUPPORT-Tier-3__03821.1734119088.jpg?c=1)
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Quantity discounts available
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Friendly Associates
Pre-sales product and solution advice
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Expert Tech Support
Add-on tech support plans available
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Tier 2 Product Phone Support
You can add Tier 2 Product Phone Support to any product sold at IP Phone Warehouse.
Tier 2 gives you the following services:
- 1 session with an engineer
- Call back within 1 business day of purchase
- 60 minutes of tech support
Tier 2 entitles you to a single session with an IP Phone Warehouse engineer. This session cannot be extended across multiple calls or call backs.
Tier 2 also entitles you to 60 minutes of tech support over the course of a single call, call back, or other service event. These 60 minutes cannot be extended across multiple service events.
Tier 2 applies only to the product that you added it to, and not to any other product or system.
IP Phone Warehouse's business hours are 8 am to 5 pm, US Central Standard Time, Monday to Friday. Holidays are excluded.